ORDERS CANNOT BE MODIFIED OR CHANGED ONCE PLACED.
NEED TO MAKE A RETURN OR EXCHANGE? You can do that here.
I JUST COMPLETED MY ORDER, NOW WHAT HAPPENS?
Most Girl Tribe clothing is made to order, just for you! Please allow up to 14+ business days for your order to be made, packed, and on its way to you.
A few things to know:
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We cannot modify, change or cancel orders once placed.
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Ready-to-ship items: Some pre-made items may head your way sooner! If your order includes made-to-order or pre-order items, everything will ship together once the full order is ready.
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Customer Service response time: Please allow up to 48 business hours for our team to respond - please do not DM our social accounts for order questions as it may slow down the order fulfillment process and is a separate part of the company
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Sale periods: We love a good sale—and so do y’all! During high-volume sale periods, processing times may be a little longer than usual. Our team is working hard to get every order out as quickly as possible.
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Pre-orders: Pre-order items will ship within the estimated timeframe listed on the product page at the time of purchase.
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Pre-Order dates: We have updated all pre-order dates with accuracy as of 8/24/26 - please be confident we are looking at these daily and will ship once the date range has arrived
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We do not split ship: Your entire order will ship together once all items are complete. If you order a pre-order item and a made to order item, we will hold the shipment until complete. We suggest ordering in multiple shipments if you need things sooner.
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Business days: Our team ships Monday–Friday from 8:45AM-5PM EST. Saturdays, Sundays, and federal holidays are not included in processing times.
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Shipping carriers: Most orders ship via USPS Priority, with UPS used for larger packages. Once your package has been scanned by the carrier, it’s officially on its way! Carrier transit times are outside of our control, but tracking will always be your best source for updates.
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Holiday shipping: During the holidays, USPS and UPS may experience additional delays due to increased volume or weather. We’ll always do everything we can on our end to get your Girl Tribe goodies out the door and headed your way!
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Rush Orders: Due to the logistics of our print shop, we are unable to rush make or ship orders at this time
We know you’re excited to get your order—and we’re just as excited for you to receive it! 💕 Our team is here to help and will always do our best to keep you updated along the way - please email hello@girltribeco.com with further questions should you have any!
I EMAILED AND NOBODY EMAILED ME BACK
- Please allow up to 48 business hours for an email response.
- Check your spam inbox to see if our response went there.
- We check hello@girltribeco.com M-F, 9:00 a.m.-5:00 p.m., excluding holidays.
I RECEIVED THE INCORRECT ITEM OR INCORRECT SIZE
- We are so sorry! Please submit a return here with a picture of the incorrect item/size.
CONTACTING OUR SOCIAL MEDIA ABOUT ORDERS
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Please do not DM us about orders, we will direct you to hello@girltribeco.com
LOST OR STOLEN PACKAGE
- Girl Tribe Co. is not responsible for lost or stolen packages.
- We create the shipping label when we ship the order, and USPS and UPS pick up from us every day.
- Unfortunately, there is nothing we can do once the package leaves our warehouse as that is a carrier issue and you will have to submit a claim with USPS or UPS.
- We offer and recommend purchasing shipping protection at checkout!
MY ORDER IS DAMAGED
- We are so sorry! Please submit a return here with a picture of the misprint or other issue.
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NOTE: before the graphic is printed, there is a pre-treatment solution that is applied and sometimes you might notice a tacky-feel or light discoloration of the design when you receive your item. Simply wash your garment, and this will remove any residue and your garment will look and feel normal. The solution enhances color vibrancy, wash durability, and stain prevention!
STILL NEED HELP?
- Email us at hello@girltribeco.com
